Global Offices INDIA

Overview

AchieveGlobal commenced its India operations in the year 1998, with offices in Mumbai, Delhi and Bangalore and training services in all metros. Over the last ten years, more than 200 companies have participated in AchieveGlobal workshops in India, Srilanka, Bangladesh, Pakistan and Nepal. It has successfully partnered with a mix of Indian as well as multinational companies in their strategy to results through people development initiatives.   

Mission

"AchieveGlobal is the catalyst in bringing about positive difference in people and their performance leading to improved organizational results through world-class learning solutions."

Vision

"Become partner of choice by demonstrating our passion for improving the learning, performance, growth of individuals and organization."

World-Class Facilitation and Measurement

All AchieveGlobal workshops are facilitated by experienced AG Certified trainers who have the necessary field and corporate experience. This ensures that the trainers can relate and identify with participants’ situations and deliver powerful workshops.

AchieveGlobal can help clients obtain critical data to monitor implementation and measure outcomes. We use the information about the implementation of training and early indicators of goal achievement to identify ways to improve the training initiative and the ultimate results. Using the Kirkpatrick Model we measure outcomes by comparing post-training performance to pre-training levels of performance.

AchieveGlobal provides Level 1 tools to evaluate:

• The learner’s readiness for training
• The perceived value of the course and the learning experience
• The support for applying skills in the work environment

In addition, AchieveGlobal provides standard tools for addressing the most common outcome evaluation concerns learning (Level II), the application of learning (Level III), and the impact of behavior change (Level IV).

Clients 

AchieveGlobal India has worked with companies across industries, to name a few:

American Express, Asian Paints, Aventis, Avery Denison Adventity, Agilent, Bose Corporation, BPCL, Balmerlaurie, Bharti Telenet, Bio-rad Laboratories, Blue Dart, Boston Scientific, Citibank, Crisil, Dell Computers, Dr. Reddys Laboratories, ESPN, Elcoteq, Galderma, GE Healthcare, Grindwell Norton, GSK, Givaudan, Hero Honda, Hindustan Levers, Hewlett Packard, Infineon Technologies, ICICI Bank, Intelenet, L&T Infotech, Lenovo, Microsoft, Mahendra & Mahendra, Maersk, Monsanto, Nike, Nestle, Pfizer, Philips Software, Reckitt Benkiser, Reliance Mutual Funds, Reliance Life Insurance, Sandvik Asia, Sealed Air, Sun Mcirosystems, Tata Motors, Tesco, TNT, Unilever, Yahoo.

We help you make the connection that moves your organization from strategy to results...through your people. Our consulting services clarify your strategic direction and identify gaps in employee performance. Our skills training fill those gaps in the vital areas of sales performance, customer service, leadership and teamwork.

At AchieveGlobal, we see people as the key to business success. Until people take action, goals and strategies are nothing but words. Results come from individuals, equipped with the right skills, energized to do the right activities at the right time.

How do things get done in an effective, efficient organization? First, business leaders define the result they want to achieve, then ask, “What needs to happen to bring about the result?” The answer, whether simple or complex, is the strategy a carefully devised plan of action to bring about the desired result.

Next, senior leaders and middle managers direct the practices and processes to develop the capability in the individuals, processes and systems to implement the strategy.

Finally, individuals deliver results through productive behaviors. They take appropriate and timely actions supported by knowledge, commitment, and ability and things get done.

Our Capabilities
AchieveGlobal provides a fully integrated system for implementation of people development initiatives. We specialize in Sales Productivity, Customer Service, Leadership Development, Assessments, Measurement and advanced consulting services. We are a Total
solution provider, from planning, assessing, implementing, coaching
and reinforcement.

Leadership Development
The Genuine Leadership™ System helps you develop great leaders that are critical to attracting and retaining top talent and to executing against corporate strategy.

Sales Effectiveness
The Achieving Superior Sales Performance™ System grows revenue by increasing sales effectiveness at every level, from the executive suite to the frontline teams.

Customer Service
The Stellar Service™ Experience infuses critical service skills to retain and build loyalty in an era where customers have more choices and lower switching barriers than ever before.

Our Affiliates in India
MaximumImpact is led by the leadership guru John Maxwell and helps over 250,000 people a year to become better leaders in their teams and organizations. John Maxwell has authored over 32 books including the million best seller “21 Irrefutable Laws of Leadership.” Areas of expertise are: Executive Leadership and Teamwork programs. For more information about MaximumImpact, see www.maximumimpact.com.

Trompenaars Hampden-Turner Consulting coaches organizations how to maximize their global productivity by consulting and teaching them to effectively communicate and solve problems across cultures.  Based on their research across 50 countries, and found in “Riding the Waves of Culture,” THT can assist companies to maximize their ability to sell, manage, or lead across national, corporate, and professional cultures. Visit www.thtconsulting.com for more information.

HRChally Group has 31 years experience helping organizations select World Class Talent. Their two major areas of consulting are in working with organizations to boost their Sales Productivity by selecting Sales People that can Sell, and, identifying Leaders for Line, Production, Project and Staff positions. HRChally methods are predictive and legally defensible. For more information about HRChally Group, see www.chally.com.

Success Insights International helps enhance interpersonal relationships at the team sales and service levels through better communication and attitudes. Combining both behavioral and attitudinal profiles with training, SSI ensures that employees make best use of their communication styles for win-win relationship as leaders, salespeople or team players. For more information about Success Insights International, see www.successinsights.com.

Select AG India Success Stories
Some of the Clients for which AchieveGlobal India has helped transform strategy to results.

Reckitt Benckiser
AchieveGlobal India worked with Reckitt Benckiser in implementing countrywide sales productivity project that involved helping to change their sales culture. This involved a Train the Trainer implementation to cover over 200 company salespeople and over 1000-channel salesman.

Boston Scientific Corporation
At Boston Scientific there was a need to ensure a consistent approach to attracting and retaining medical customers. AchieveGlobal India launched an integrated sales and training development initiative, which helped Boston Scientific to raise revenue for 18 months, every month.

Bio Rad Laboratories
The organization strategy was to build a cohesive sales culture within the rapidly expanding company. To achieve this goal an integrated sales training and development initiative was launched to impart the necessary selling and negotiation skills to the sales force.
 
The intervention had an assessment piece to assess the communicating styles of the salespeople. Organization wide Level 3 measurements have shown that the skills are being used extensively by the participants.

Hero Honda Motors India Ltd.
AchieveGlobal India has worked with Hero Honda Motors to improve their distributor customer service and sales to retain its position as the topmost selling motorcycle brand in India. Participants have reported significant improvement in selling skills which has led to increased sales.

Nestle Nutrition
Firstly, selling formulas and supplements for infants and babies is very challenging as one has to adhere to the WHO and the Indian Act. Any violations of the code of conduct outlined by the two organizations will result into imprisonment and fines.  Secondly, the industry is increasingly competitive with many global and local players who try and sell their products on the basis of cost and sometimes unethical practices. A Nestle Nutrition Medical Delegate has to demonstrate a consultative approach to differentiate Nestle from all the other players and end up promoting "value" against price. Nestle continues to achieve success in this endeavor by training its delegates and supervisors on a very customized 3 day Professional Detailing Skills workshop.

American Express
It was critical for Amex Leaders to develop interpersonal skills not only internally but across borders as well. Customized programs in areas of Communication skills and decision-making were designed to address these needs. Workshops on communicating across cultures, with data from various cultures, were successfully delivered.

An Indian Financial BPO
The organization wide strategy was to specialize and be a pioneer in India in out bound call center services. To achieve this goal it was necessary for the call center representatives to acquire the necessary skills to be able to sell to the customers on the telephone. The methodology decided was an organization wide implementation through the Train The Trainer methodology in which senior Trainers in the organization were certified as trainers who would further cascade the training to the frontline customer service representatives.
 
The intervention has been successfully undertaken with 500 Customer service representatives already trained. Following the intervention the success rate of calling has increased by 20%. A major banking customer of the company ranked the sales performance of the organization as No.1 compared to other call centers performances of the same customer.

Philips Consumer Electronics
Strategically Philips in the Asia Pacific region required a change in image. Philips produced high tech, good quality high end products. The organization had to get that message across to the customers. To achieve the above objective, it was important that its frontline salespeople were equipped with the right selling skills. The sales force was trained in the Train the Trainer Methodology for Professional Selling Skills. Perhaps the greatest measure of success has been how readily Senior Managers have got behind the initiatives to make them successful. The intervention has been followed by continuous on the job coaching by Senior Managers.

GE Capital Services
GE has one of the largest call center operations in India in Hyderabad. It was important to impart the vital selling skills in a structured manner to outbound call center representatives to ensure their continued effectiveness. A customized program on Selling Skills and customer relations was designed for its customer service representatives.


Galderma
Selling in the Pharmaceutical industry is increasingly competitive with many new entrants, generic drugs being available at lower rates and companies adopting unethical practices to sell. Galderma’s Medical Representatives have to constantly work to maintain their consultative image of their sales team in the marketplace. Their commitment to training their people in AchieveGlobal’s sales programs like Professional Selling Skills, Professional Sales Coaching and Sales Performance Tool Kit has resulted in Galderma building a Sales team that has been a point of differentiation for them in the marketplace. By taking an advisory role, doctors have grown to trust and rely on them.

Tata Motors
Tata Motors has tremendous growth plans in the future Their Dealer network is going to double in the next year and a JV with FIAT, coupled with the launch of a budget car has introduced new market segments for them.

AchieveGlobal is helping Tata to equip their new and existing dealers with the leadership skills to manage the new strategic changes, cater to new customer segments, manage performance and achieve results at a dealership level.

Reliance Mutual Funds
The mutual fund industry has becoming growingly competitive and commoditized with sales people being the only point of differentiation for companies. Reliance MF identified the need to build long term customer loyalty and manage key accounts effectively. AchieveGlobal with their interventions helped in building a team of world class sales managers, to be differentiators in the mutual fund market and speak a common language. AchieveGlobal also helped in equipping their operations team with problem solving and core leadership skills.

Mahindra & Mahindra Limited
Mahindra & Mahindra Limited employs around 11,500 people, has 49 sales offices that are supported by a network of over 780 dealers across the country. Mahindra recognized the need to build a customer oriented team who achieved superior service standards consistently across the nation. AchieveGlobal trained their teams in customer service excellence to help them achieve the same.

ICICI Bank
ICICI Bank approached AG India to assist them in implementing their retail branch banking sales strategy. As a result of AG sales training, coaching and measurement, ICICI retail bank sales went up over 50% over the previous year. This training intervention also supported the ASTD award ICICI bank received for the being the top Learning Organization in India. The bank attributed part of their success in becoming a learning organization to the quality of training from AG India.

A large computer company contact center in India
This Texas based computer company’s largest operation in terms of head count is in India where there are four large Customer Contact centers for customer care and technical support. Working with AG India and AG UK, this organization employed AG customer service and coaching training to improve the quality of their contact center based customer service to world class levels. When AG customer service training was applied by the contact center agents and coached by their team leaders, customer dissatisfaction fell by over 50%. 

SAARC Training
AG India has successfully carried out training for a number of multinationals to train nationals in Sri Lanka, Bangladesh, Pakistan and Nepal.