Cross Selling Barriers: Train to Retain or Feel the Pain
An improving economy means that consumers are increasingly demanding better quality service. But it also means that agents who stayed in their jobs because there were few other opportunities available are now able to move to different employers.
Educate Your Agents and Reduce Turnover: Can E-Learning Help?
There's growing consensus that training is effective in reducing turnover, even in the "revolving-door" environment of the contact center. The questions, however, are: "What type of training can be most effective in the contract center?" and "Will all training methodologies produce comparable results?"
In Practice: University of Texas Medical Branch
Facing rising health-care costs, declining reimbursement and low staff morale, the University Of Texas Medical Branch (UTMB) at Galveston set out to undertake and across-the-board cultural transformation.
ACHIEVEGLOBAL IS RECOGNIZED AS ONE OF THE TRAINING INDUSTRY'S BEST SUPPLIERS
AchieveGlobal has been named a winner of Training magazine's first Annual Achieving Performance Excellence (APX) awards.
Subscribers to Training magazine have recognized AchieveGlobal for excellence as a training supplier through a special ballot which appeared in the January and February issues of Training magazine.
AchieveGlobal Training Generates Positive Client Results
Organizations around the world seeking significant performance improvement call on AchieveGlobal for strategically based, results-oriented training services.
"AchieveGlobal's model, 'Strategy to Results Through People,' is a proven, practical approach based on comprehensive research," says David Bornt, AchieveGlobal president and CEO. "The outcome is systemic change throughout the client organization, with specific roles and behaviors outlined at each level."
AchieveGlobal wins Communicator Excellence Awards for Customer Service Training Programs
Tampa, FL-AchieveGlobal's training program, Achieving Stellar Service Experiences, was awarded three Crystal awards of excellence in the video and multi-media categories. Recognition was given to "Coaching for Stellar Service" for internal communications training, "Creating Stellar Customer Relations" for external communications and the course trailer for illustrating creativity and humor.
AchieveGlobal Launches Professional Selling Skills
AchieveGlobal Launches Professional Selling Skills
Web-based Reinforcement Training Tool
Sales people can now log onto the Internet to enhance the skills they learned in Professional Selling Skills Core training
AchieveGlobal, the leading provider of performance skills training and consulting, announces its new Professional Selling Skills Web Reinforcement Tool (PSS Web RT). "AchieveGlobal's research into high-performing sales organizations shows the best way to improve performance is
AchieveGlobal's Web-based eLearning training awarded AICC Certification
Tampa, FL-AchieveGlobal's Leadership for Results training was certified recently by the Aviation Industry CBT Committee (AICC), an international association of technology-based training professionals who offer guidelines in the development, delivery and evaluation of computer-based training and related products.
This means these training courses will integrate effectively and efficiently with all AICC certified or compliant learning management systems (LMS).
AchieveGlobal Training Ranks No. 1 in China
China Staff Human Resources Awards named AchieveGlobal China Training Provider of the Year 2001. This is the second time in three years AchieveGlobal China received this prestigious award.
AchieveGlobal Research Reveals Key Roles of Sales Superstars and How to Support Them
New research from AchieveGlobal identifies five major roles that top-performing salespeople perform and the role that organizations play in their success or failure.
AchieveGlobal: The World's Leading Professional Skills Development Company
Tampa, FL-AchieveGlobal is the world's leading resource for helping organizations translate business strategies into business results by developing the skills and performance of their people.
How Supportive of Sales is Your Organization?
Tampa, FL-New research from AchieveGlobal, the world's leading provider of professional skills training and consulting, identifies five major roles played by top-performing salespeople, and how their organizations can hinder or support the selling process.
The Five Roles of Sales Superstars...revealed in new AchieveGlobal sales performance research
Tampa, FL-In a newly published research report, AchieveGlobal identifies the major roles played by top-performing salespeople and what their organizations can do to support the selling process.
AchieveGlobal's "Winning Account Strategies" Workshop Voted Among Top Ten Training Products of 2001
Tampa, FL-AchieveGlobal's Winning Account Strategies, has been voted one of the Top Ten Training Products of 2001 by Human Resource Executive magazine.
AchieveGlobal's Personal Strategies For Navigating Change Awarded Four Stars by Lguide
Tampa, FL-AchieveGlobal's web-based training program, "Personal Strategies for Navigating Change," was awarded four stars by Lguide, an independent reviewer of eLearning products.
A New Analysis of E-Learning Industry Categorizes AchieveGlobal As Part of High-Quality Minority...
Tampa, FL-In the first comprehensive analysis and evaluation of the e-learning industry, compiled and published this March by Lguide, AchieveGlobal was designated one of a high-quality minority of business skills e-learning publishers that produce "...libraries of courses that are of consistently higher quality."
Three Companies Create World's Largest Professional Skills Development Organization: AchieveGlobal
Tampa, Florida-Three of the world's best known training and consulting organizations have united to create AchieveGlobal, the world's largest resource for improving business performance through the development of employee skills and knowledge.
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