In The News 

How to Avoid the Seven Sins of Customer Experience (April 2013)
Exceptional customer service produces loyal customers who buy more, refer friends, resist special offers from competitors and forgive the occasional mistake. Our newest research report on customer experience sheds new light on the “seven sins” of customer experience – key missteps that make organizations stumble when it comes to customer interaction.
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Coach Employees to Respond to Emotion (March 2013)
Research reveals that emotion drives customer satisfaction. This article gives an overview of AchieveGlobal's research on how to coach employees to recognize and respond to customers’ emotional cues.
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Why Customers Stay…or Stray (March 2013)
"I recently received a study called “Why Your Customers Stay or Stray” from workforce development firm AchieveGlobal...The major finding from the study was that human connection played a dominant role in continued customer loyalty and willingness to purchase in the future..."
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