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Service Key to Keeping, Growing Customer Base (May 2013)
Successful businesses and brands have one thing in common – top-notch customer service. Whether it's an accounting firm, retailer or a hospitality business, solid customer service sets businesses apart and primes them for success, according to two customer service experts. Craig Perrin, director of product development with AchieveGlobal, a premier training and consulting organization, agrees.
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What Puts Customers Off? (May 2013)
What puts customers off? According to a global survey, eight in 10 agreed that “being heard and respected” is more important to them than having their issue resolved. This article focuses on the Asian results of AchieveGlobal's global customer experience research.
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How to Avoid the Seven Sins of Customer Experience (April 2013)
Exceptional customer service produces loyal customers who buy more, refer friends, resist special offers from competitors and forgive the occasional mistake. Our newest research report on customer experience sheds new light on the “seven sins” of customer experience – key missteps that make organizations stumble when it comes to customer interaction.
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