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Research & Resources

Discover strategies for effective performance development, retail management training and retail sales training by exploring the resources below.

Customer Experience as the Final Retail Frontier: Mitigating Price Factors By Delivering What Consumers Really Want in the In-store and Online Experience

Providing a consistent experience online and in stores that drives brand loyalty requires meeting the most important needs and expectations of consumers in both buying platforms.

Owning the Retail Customer Experience: Increasing Revenue Through Customer Perception

Read this report for actionable guidance on the strategy and steps to owning your customer experience storewide.
 

The Customer Experience ToolkitTM

The Customer Experience Toolkit helps you bring your people development strategy to life, through an innovative and cost-effective approach to retail training.

 

Achieving Results Through Customer Experience Management®

Developed for the key business issues affecting retailers today, the Customer Experience System offers the retail training needed to create and execute your branded customer experience.
 

Lessons from Leading Customer-Focused Organizations

AchieveGlobal interviewed leading organizations around the globe to uncover strategies for creating a successful customer experience. Our analysis revealed 9 key lessons or best practices of customer-focused organizations.