Technical specifications

(Updated March, 2008)
This page is for AchieveGlobal clients and potential clients who are evaluating our e-learning products and services. The information here is confidential and is the copyrighted property of AchieveGlobal.

To purchase any of these products, contact your AchieveGlobal sales representative, or click here to have a sales representative contact you.

AchieveGlobal asynchronous web-based products

Technical Specifications:

Operating System (OS) Compatibility: Unless otherwise specified, all programs connected to the product, including installation routines, printing utilities, etc., will be compatible with a carefully described software platform. This platform is as follows:

Client OS:

Microsoft Windows NT, 2000, XP and Vista
Microsoft Internet Explorer (6.0 or later) or Mozilla Firefox (2.0 or later)
Adobe Flash player (version 7 or later)
Browser security settings are set to be no more restrictive than the default internet level (e.g., JavaScript, cookies, and safe plug-ins are enabled).
Note: The AchieveGlobal elearning courses will not work with Apple / Macintosh systems

Hardware compatibility: Unless otherwise specified, all programs connected to the product, including installation routines, printing, utilities, etc., will be fully compatible with and perform acceptably on a carefully described hardware platform.

Client:

Pentium II 350 MHz processor or better
128 MB RAM
500 MB of free disk space (the courseware will not load onto the hard drive space, but it is necessary to have free disk space on the hard drive to ensure temp caching).
800 x 600 display resolution at 16 bit color depth (recommend 1024 X 768 for best viewing)
keyboard, mouse, and printer
56 kbps connection to the server hosting the courseware (the courseware requires a 30 kbps minimum and 40 kbps average data throughput to be maintained)
16 bit SoundBlaster compatible audio card.

Ad-Blocker or pop-up ad programs - if you launch a course and the window page opens but the course does not start within a few seconds, it’s possible that the user may have an active ad-blocker program running. The AchieveGlobal courses are designed to open in a separate window. Ad-blockers may think this is an ad trying to load and will block it from starting. Users will need to turn off their ad-blocker to allow the window to open correctly. Due to the many brands of ad-blockers and user system configurations, the AchieveGlobal Product Support team may not be able to assist with modifying or turning off the user’s ad-blocker program. Recommend the user check with their Help Desk for assistance in turning their ad-blocker off.

If any assistance is needed regarding system configurations or tech tips, please check with your local IT help desk or training manager first. If still questions, contact AchieveGlobal Product Support Team at 801-523-5540 ( M – F 9:00am – 6:00pm EST) or by emailing to Product.Questions@AchieveGlobal.com

Learning Management System (Customer Hosted LMS)

AchieveGlobal's asynchronous web-based products follow AICC Appendix A & Appendix B and Scorm standards and can be integrated by our clients into most major Learning Management Systems. Clients who need assistance with LMS integration or any other technical implementation or testing are encouraged to use AchieveGlobal's AchieveNET partner network. Courseware is available to contract clients via Internet download. AchieveGlobal will assign a user ID and password to your designated network administrator, who can easily download licensed courseware throughout the contract period.
Our courseware is designed to only work in a Windows based LMS environment.

Server for Customer Hosted LMS Usage:

Microsoft Windows 2000 Server or later
Web-based AICC or SCORM compliant LMS
LMS and courseware are hosted on the same domain. (Note: None of the code that is specific to a particular course will prevent the program from functioning when the LMS and the courseware are on separate domains to support cross-domain communication.)

Technical support

If you are a learner (end user, first level) participating in AchieveGlobal web-based training and you have...

module content-related questions, try finding the answers within the module itself. AchieveGlobal products contain help files, tutorials and site maps, and they are intuitively designed. If you still have questions, contact your supervisor or in-house training department staff.
technical questions (problems with your computer, etc.), double check the system configuration above to make sure your computer is compatible. If the problem persists, contact your local IT department.

If you are a Training Department staff member (second level) implementing AchieveGlobal web-based training and your learners have...

module content-related questions, try finding the answers within the module itself. AchieveGlobal products contain help files, tutorials and site maps, and they are intuitively designed. If you still have questions, contact your AchieveGlobal sales representative.
technical questions (problems with computers, etc.), double check the system configuration and tech tips section above to make sure their computers are compatible. If the problem persists, contact your local IT department.

VOICE	+1-801-523-5540
Monday-Friday	9:00am - 6:00pm E.S.T.
FAX	+1-801-523-5595
EMAIL	product.questions@achieveglobal.com
POST	AchieveGlobal
Attention:	Product Technical Support
	170 West Election Drive, Suite 201
	Draper, UT 84020
	USA

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