Customer Experience Drives Your Business Results
Today’s customers share their rants and raves around the clock and around the globe. That’s why the customer’s experience is central to business performance. An exceptional experience produces loyal promoters who buy more, refer friends, shun competitors, and forgive the occasional mistake.
It doesn’t take many bad experiences to lose a customer. In AchieveGlobal’s customer experience study, 93% said they would refuse to do business with a company again after three or fewer bad experiences.
Yet many organizations struggle to own the customer experience. Even passionate leaders can fall short of driving new behavior at the critical contact point between customers and front-line associates.
To realize the vision – and the many benefits – of owning the customer experience, outstanding organizations give their employees the knowledge and skills to meet the business and human needs of every customer. Discover how by exploring the resources below:
Why Your Customers Stay or Stray: Insight from Global Customer Experience Research
Delivering outstanding customer experience is today’s crucial competitive advantage – companies like Apple and Starbucks have proven the right experience can trump even price in a brutal market. So what’s the best way forward? AchieveGlobal’s worldwide research with consumers and top-performing employees details an action plan to expand your business by exceeding customer expectations. Read the report.
Through Customer-Colored Glasses
Customer service experiences aren’t always rosy – for either party. In a study by AchieveGlobal, more than 5,000 consumers from around the world share their thoughts, providing a unique look through the eyes of customers and insight into ways companies can do better. View the infographic.
The Customer Experience Series
Apply essential skills and concepts to own the customer’s experience. This innovative series includes five 90-minute sessions for up to 20 learners, highly flexible delivery options, and all-new technology-based reinforcement. Click here for a program overview.
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