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Thumbnail of From Culture Clash to Extra Cash: Aligning Functions To Sell Through Service. Read this to improve customer service skills.

 
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Thumbnail of Lighting the Spark: Engaged Hospital Staff Increase Patient Satisfaction Scores case study. Read how QHR improved customer service skills. Lighting the Spark: Engaged Hospital Staff Increase Patient Satisfaction Scores

 

Customer Service

Business Excellence X Service Excellence = Customer Loyalty
The equation for loyalty is simple. But, beware: If either factor is zero, the product is zero.

Improving skills for customer service is our expertise. AchieveGlobal customer service training gives actionable advice to employees who deal with your customers - whether external or internal - on how to create positive defining moments during every interaction. Your employees learn to improve customer service skills by integrating key knowledge and concepts with the tactical demands of their jobs. The payoff for you is Four R’s of excellent service: Retention, Referrals, Reputation and, ultimately, Revenue. These are skills for customer service that truly multiply the power of your business.