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Archived Webinars

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Why Agents Fail: Helping Call Centers Focus on Providing the Best Service   This 1-hour webinar will identify and discuss some keys to reducing turnover in today’s call centers - including selection strategies and the importance of having agents focus on providing the very best customer experience. This results in higher customer retention, referrals, higher revenue and enhanced reputation.
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Catching The Big One: Surfing Quiksilver’s Customer Experience   Join Dale LaFlam from Quiksilver & KC Blonski from AchieveGlobal to learn how Quiksilver motivated and equipped their field and store management team into top performers who support an extreme focus on their customers.
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Stand Up. Stand Out!: Growing Your Organization Through Service... One Action At a Time   Service excellence is the key to your organization's competitive advantage and long-term growth. View this webinar for 12 actionable steps you can take to achieve service excellence. Take them in any order, at any speed. The benefits of transforming your culture to create memorable customer experiences will begin immediately.
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Success at COACH: The formula for developing your leaders and front line associates   Hear an executive from Coach explain how their strategic and committed approach to training has fueled their business success. Find out how their comprehensive training program for managers and associates has improved the customer experience in their stores, increasing sales volume and repeat business.
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Measurement: Why Measure Learning?   Watch this virtual session to take a closer look at the current state of learning measurement, and to discover best practices for ensuring learning remains a top priority in your organization.
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Strategic Training Reinforcement: Realizing the Value of Your Investment   The truth is, everyone believes in the value of reinforcing training, but few do much about it. By emphasizing reinforcement, you'll build a strong competitive advantage in your organization. Watch this webinar to find out how.
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Driving Organizational Growth and Differentiation: How to Establish a Leadership Culture that Thrives   Outstanding leadership culture: It's a state of being that many learning professionals are striving for, yet is no small feat. In this webinar, find out what genuine leadership looks like and how to make your leadership implementation successful. Plus, hear a success story from Intercontinental Hotel Group.
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High-Performance Collaboration: How Talented Government Managers Become Leaders   This exclusive webinar for Federal Government Leaders examines best-practice leadership motivation strategies. See how best to tap the leadership potential of your staff reports and inspire them to higher-performance collaborations and successful relationships.
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Succession Planning for Success: Linking Succession Management and Business Strategy   Like most talent initiatives, succession management becomes most powerful when it is tied to an organization's business strategy. Hosted by two succession planning experts, this webinar addresses the impact that making a direct connection between their people strategy and their business strategy has made to Gundersen Lutheran.
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Organizational Change: Proven Tactics for Accelerating Impact & Success   This one-hour webinar features AchieveGlobal's extensive research that uncovered 10 leadership best practices to build change capability. Plus, find out how two organizations successfully managed major change initiatives.
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