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Archived Webinars

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Informal Learning: Reinforcement with the Motivation Built In   View this webinar to learn what informal learning looks like, how to “formalize” it (if that’s possible), how to support it, and whether it works. Discover findings from recent brain research on how people really learn, a new consideration for informal learning, a common misstep that causes informal learning to backfire, plus how to unite formal and informal learning initiatives.
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Developing Leaders for the 21st Century   View this on-demand recording to hear the results of a leadership research study conducted by award-winning employee development firm, AchieveGlobal. Learn the six zones of 21st century leadership - all required to be considered by leaders equally to stay successful in today's business world. Also hear why "leadership" greatly differs from "management."
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Creating the Ultimate Retail Customer Experience: Research Shows how to Increase Customer Loyalty   AchieveGlobal recently surveyed 2,500 consumers to gain insight into how retailers can capture more revenue through a consistent and well-executed customer experience. Watch this webinar to hear AchieveGlobal’s Director of Retail Effectiveness, K.C. Blonski analyze the results of this consumer study, giving retailers strategies on how to deliver a unique, brand-driven customer experience that will set them apart from the competition and drive long-term loyalty.
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A Balanced Look at the Pros and Cons of Virtual Instructor-Led Training   Are you considering virtual instructor-led training (vILT) but aren’t sure how to get started? vILT can be an ideal learning modality, as learners benefit from many ways to interact from the convenience of their home bases worldwide. Yet certain limitations, if overlooked, can tarnish the vILT learning experience. View this webinar recording to find out what to expect from vILT, including its pros, cons and critical success factors.
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Owning the Customer Experience: New Light on Key Skills for Customer-Contact Associates   Industry leaders such as Apple and Starbucks prove that the right customer experience can surpass even price in attracting and keeping customers. So how do you develop employees to deliver a great customer experience? Based on two worldwide studies, this webinar delves into the minds and behaviors of customers and top-performing employees -- with a focus on using their insight to create the right experience for your customers.
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Success Story Webinar: Sales Transformation Yields New Outcomes for Cardinal Health   Hear the success story of how Cardinal Health's sales organization better positioned themselves for improved customer satisfaction, retention, and sales performance. Hear how their sales leadership and Human Resources teams collaborated to implement a successful new hiring and development process with the help of two partners: AchieveGlobal and Chally Group.
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Complex Selling: 5 Ways To Help Your Sales Reps Pinpoint Worthwhile Deals   Sales people are often misled by complex selling opportunities that seem hopeful but in reality are a significant waste of time and resources. Hear this webinar to learn the five key areas of Opportunity Analysis and how to ensure your reps pursue worthwhile deals.
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Coaching Redefined: A New Look at What Really Motivates Employees   To engage today's workforce, leaders are advised to focus on what moves people: their psychological needs. The surprising truth is that so-called motivators, such as rewards or punishments, can actually undermine performance. View this webinar for insight into workplace motivation, including 4 simple coaching strategies that help employees think and perform at their best.
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Leading Virtually: How to Create a Collaborative Workforce Among Dispersed Teams   Join Performance Consultant and "The Invisible Workforce" author, Eileen Toogood of AchieveGlobal, as she shares a research-based model to create conditions that optimize motivation and performance across virtual work teams.
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Owning the Customer Experience: Research Foundations in Best-in-Class Performance   Peter Ostrow from Aberdeen Group shares how successful sales organizations "own" the customer experience to increase sales and loyalty. Discover the strategies that best-in-class companies consistently deploy around processes, skills, technologies and services that drive revenue.
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