Self-Determination Theory and Employee Motivation: An Overview   Maximizing employee productivity has long been a major concern for organizational leaders. Read this short paper to uncover the benefits of self-determination theory when used in the workplace, ways leaders can support motivation in employees, and a surprising truth about the downside of rewards.
More

Coaching Redefined: How Internal Motivation Can Fuel Performance   Behind every disengaged employee is a leadership problem to be solved. This research report illuminates the different types of motivation, what works best on the job (hint: it isn't rewards and punishments), and the four coaching skills that lead to engaged employees and better business results.
More

The Invisible Workforce   AchieveGlobal’s framework for virtual leadership is focused on two key elements — group cohesion and individual commitment. To achieve cohesion and commitment, it is important that the leader recognize and support three psychological needs.
More

Beyond Selling: How Sales Organizations Create Exceptional Customer Experiences   In an effort to understand how events impact the process of selling, as well as the skills and behaviors required to succeed in a new age, AchieveGlobal invested in extensive primary and secondary research on the selling environment.
More

Lessons From Leading Customer-Focused Organizations: Customer Service Interview Survey   In late 2010, AchieveGlobal conducted 13 in-depth interviews with leading customer service-focused organizations from the US, Europe, and Asia to uncover best practices and strategies for creating a successful customer experience.
More

A Survey of Sales Effectiveness: Global Research on What Drives Sales Success   To gain a better understanding of the sales practices required to succeed in today’s marketplace, AchieveGlobal conducted a worldwide survey of more than 1,000 sales professionals. Read our research to uncover important conclusions around sales activities that lead to success.
More

Owning the Customer Experience: A new view of sales effectiveness today   Today's customers are not easy to impress. Not only do they want benefits beyond stellar product and service features, they demand efficiency in their interactions with salespeople, a comprehensive understanding of their business challenges and goals. How can you truly own every defining moment of their customer experience?
More

Building an Action Plan From the Federal Employee Viewpoint Survey: Steps to Success   AchieveGlobal proposes a five-step process that every agency can take to make improvements in workplace environments and productivity, and, at the same time, launch solutions that support long-term culture change initiatives.
More

Contender or Pretender? The Role of Inside Sales in Winning Business   For many organizations, today's sales challenges mean re-thinking their sales strategy to include or expand inside sales - and retooling the team to do it.
More

Age-Based Stereotypes: Silent Killer of Collaboration and Productivity   Age diversity is a central theme in today’s complex, evolving workplace. And with four generations working side by side, tensions and lost productivity may be inevitable. Some authors, pop theorists, corporate trainers, and even university researchers have gained a wide following by asserting that these workplace tensions result from profound generational differences related to historical events and trends in the formative years of each generation.
More