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Research Documents

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Customer Centricity in Banking: Driving Revenue and Loyalty   In today’s financial services sector, demand is driven by customer experience, return on investments, and consumer income. Only one of those elements is controllable by the level of service your bank provides. Many banks perceive their customers as "happy." But they’re wrong. A harsh reality faces players in the banking industry today…
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Leading Meetings: Facilitating for Results   Leading Meetings: Facilitating for Results
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Holiday Shopping 2013: They’re Making a List and Checking It Twice   AchieveGlobal asked shoppers what they’re looking for from retailers in the 2013 holiday season, how much they plan to spend, and which store attributes drive increased spending. Download this research “quick read” report to see highlights and trends from the study.
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Problem-Solving Results: Solutions, Improvements, and Innovations   Problem-Solving Results: Solutions, Improvements, and Innovations
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Leading Innovation: From Concept to Customer Value   Leading Innovation: From Concept to Customer Value
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Generations in the Workplace: Leveraging Age Diversity   Generations in the Workplace: Leveraging Age Diversity
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Customer Experience as the Final Retail Frontier: Mitigating Price Factors By Delivering What Consumers Really Want in the In-store and Online Experience   Providing a consistent experience online and in stores that drives brand loyalty requires meeting the most important needs and expectations of consumers in both buying platforms. By aligning every channel and activity to deliver a relevant and focused customer experience that meets customer expectations, retailers have a better chance of capturing a higher share of wallet both online and in stores.
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From Workbook to Workplace: Smart Strategies for Sustained Learning Success   Organizational learning has expanded from simply planning and executing training to a wider view of attaining long-term change. We have assembled a “Sustainment Roadmap,” a concise and definitive model that distills the infinite set of before, during, and after activities into a manageable and actionable set of research-based practices.
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Owning the Patient Experience: Increasing Revenues Through Patient Satisfaction   The reality of today’s healthcare industry is that it shares many of the same challenges and concerns with other industries: consumers who can choose from a multitude of providers, and a business environment driven by technology, allowing “comparison shopping” on many levels.
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Retail Insights: Consistency Is Key [Infographic]   AchieveGlobal surveyed 2,500 consumers to discover how retailers can capture higher wallet share through a consistently good customer experience. Explore this infographic to see highlights of the survey results, including the preferences and behaviors of modern shoppers that are the driving forces behind online and in-store brand loyalty.
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